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Sales and Customer Services Training

Why are sales and service skills so important? Think about the last time someone tried to sell you something. Did you feel under too much pressure to buy? Were you being sold something you neither wanted nor needed? Did they take time to listen and understand your needs or did they bombard you with details about their product regardless of your personal circumstances? Our sales and customer service training will help sales people transform to value selling, building meaningful relationships, focusing on the needs and drivers of their clients. We will take you through the whole buying and selling process, covering all aspects of the sales role: understanding the potential of your sales area: compiling an effective territory development plan: strategically managing your accounts, whilst working in partnership with them.
This training will benefit everyone who works in a sales or service role: in sales and customer service management, account development, service delivery and sales support.
How to:
  • Understand the role of an account manager
  • Develop an effective territory development strategy
  • Plan and structure an effective sales call
  • Sell using features, advantages and benefits
  • Define standards for service excellence
  • Understand your customers’ visible needs and hidden drivers
  • Build and maintain successful customer relationships
  • Negotiate successfully and achieve win-win outcomes

All our sales training is endorsed by the ISM, the industry benchmark of high quality

Bespoke Coaching

Like all our workshops, this workshop can be designed to meet your unique needs, so please contact us to find out how we can

Create a team of dynamic, engaging, sales and service professionals within your business
OR
Help you become a dynamic, engaging, creative sales person yourself