Why are sales and service skills so important? Think about the last time someone tried to sell you something. Did you feel under too much pressure to buy? Were you being sold something you neither wanted nor needed? Did they take time to listen and understand your needs or did they bombard you with details about their product regardless of your personal circumstances? Our sales and customer service training will help sales people transform to value selling, building meaningful relationships, focusing on the needs and drivers of their clients. We will take you through the whole buying and selling process, covering all aspects of the sales role: understanding the potential of your sales area: compiling an effective territory development plan: strategically managing your accounts, whilst working in partnership with them.