The role of the trainer
What is training?
What makes an excellent trainer?
How does training differ from facilitation, coaching, buddying and mentoring?
The learning cycle
How to engage your participants using a variety of learning methods
Essentials of Training Design
Evaluating training needs
Setting a clear purpose and measurable objectives
Session structure and content
Creating a positive personal impact
Personal communication skills
Effective words, tone and body language
Enhancing the environment
Increasing creativity and involvement
Building rapport within a group
Questioning & listening
Understanding group behaviour
Methods of evaluation
Assessing training against objectives
Embedding learning back in the workplace