You will learn about…

The role of a trainer

• What is training?
• What makes an excellent trainer?
• How does training differ from facilitation, coaching, buddying and mentoring?

Adult learning

• The learning cycle
• Learning styles
• How to engage your participants using a variety of learning methods

Essentials of training design

• Evaluating training needs
• Setting a clear purpose and measurable objectives
• Session structure and content

Delivery style

• Creating a positive personal impact
• Personal communication skills
• Effective words, tone and body language

Training methods

• Visual aids
• Enhancing the environment
• Increasing creativity and involvement

Group Dynamics

• Building rapport within a group
• Questioning & listening
• Understanding group behaviour

Evaluation

• Methods of evaluation
• Assessing training against objectives
• Embedding learning back in the workplace